Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Cathy M
Having been to a few garages in search of a Honda Jazz, I felt confident that I had found a good one here. The website had a video to show the condition of the car matched the description, which really put my mind at ease before I even went to view the car. The manager was so helpful from the first phonecall right the way through the process. Not pushy at all and gave time to answering all my questions, in person and by email. He is even sorting my father-in-law out with a car! All in all a really pleasant car buying experience.
Callum H
Paul was a dream to deal with. The car was immaculate on arrival and Paul was willing to stay a few hours extra so we could travel down from Cumbria. It was well worth the journey down. I would be happy to recommend Birkdale Cars Ltd to anyone. Hopefully, we can work together again in the future. Thank you again Paul for all your help. Also, we greatly appreciated your efforts to deliver the car to our address (1.5hr drive). With a baby this was a huge help!!
David T
I stumbled across Birkdale Cars while browsing Auto Trader for a new (to me) car. The one which caught my eye was at Birkdale Cars which was quite a way from my home town - 120+ miles. After doing some digging and reading all the positive reviews I found online I decided to take the plunge and head north to check it out. From the moment I arrived on my first visit till I actually drove away in my new car my whole experience easy and pleasant. Everything from making sure it had a 12 month MOT to being sure the service log was up to date, nothing was too much trouble. The attention to detail and focus on customer service make buying a car from Birkdale Cars the exciting and pleasurable experience it should be. I would recommend them to everyone!
Maria S
Professional & honest service, I would use again given the experience safter buying a car.
Damian B
Great firm to deal with honest and up front. The owner was very informative nothing was too much trouble for him and he explained everything extremely well,and none of the usual sales pressure. I would thoroughly recommend this company.
Helen W
Very friendly staff. More than accommodating and listened to what I wanted in a car. Arranged viewing and test drive at my earliest convenience. Full MOT and safety check done before allowing me to drive away. Arranged part ex of my vehicle and changed all log books on site making the process quick and easy. Would reccomend them.
Gerald B
We found the experience of buying a used car with Birkdale Cars stress-free and uncomplicated. The sales person was very relaxed and knowledgeable, there was not even a hint of pressure to close a deal and we felt very much looked after during the test drive and buying. Before we got the car, Birkdale put the car through an MOT and fixed all the advisories. I would recommend.
Craig H
Excellent friendly service and very accommodating. We are extremely happy with our purchase and part exchange experience. Great value.
Christine P
I had searched long and hard for the right car with the right specs, which I found at Birkdale Cars Ltd. We were dealt with in a very efficient manner, all our questions were answered and I was given a fair price for my trade in. When I collected the car the dealer was kind enough to set the sat nav for Home and also connected my phone. Purchase and customer service first class.
Joanne C
We bought a Honda CR-V from Birkdale Cars Ltd. We received first-class service from team, they were very friendly and helpful. We wouldn't hesitate to recommend them and we would definitely return in the future. The car is pretty good too!
Derek S
bought a skoda superb estate from birkdale cars and love it.paul made the experience from test driving to buying the car so easy. nothing was too much trouble.
David M
This is a small dealership with a limited number of vehicles, having said that the vehicles on offer appeared to be in great condition. They had the make and model of vehicle that I wanted and had it serviced before I picked it up. Having driven my nice shiny purchase home home, by a very roundabout route, I am delighted with my it. I don't think there are many dealerships where you deal directly with the Managing Director - thanks for looking after me.
Darren B
great service with friendly staff that made it a hassle free experience. Really pleased with my purchase and I would highly recommend using Birkdale Cars.
TONY P
Great friendly service could not do enough for me and a very honest chap couldn't recommend them high enough thank you
Neville C
Very easy to deal with, no pressure sale with good prompt responses to initial enquiries
David B
Paul, the sales manager was a really decent bloke. He agreed to hold a car for me to,view as I was abroad when I first saw the car on line. Once I had viewed and driven the car, he arranged for a firm he had an association with to fit a tow bar and electrics to save me the hassle later. He charged no commission for this service. My entire experience was one of sincerity and honesty, and I ended up with a great car at a very good price. I cannot recommend this firm highly enough.
Joseph M
Great service, including a personal appointment to view and test drive a car on a Sunday. They also covered the cost of fixing a couple of MOT advisories on the car I purchased.
Fiona W
I recently bought a Honda CRV from Birkdale Cars. I have to say it was the a very pleasant experience, easy and hassle free. I have had quite a few time wasting hours spent in dealerships of various manufacturers trying to do deals which were hard work. My CRV is lovely and I have recommend Birkdale Cars to various people Fiona: Southport
Sian F
Excellent customer service/care. Rushed the car to be ready and they personally delivered it! Would highly recommend and wouldn't hesitate in using them again! Thanks

Stan B
Bought a nissan Xtrail from Birkdale cars. An absolutely top firm to deal with especially Paul. After driving the car for a couple of days the car developed a fault, I rang Paul with my concern, he told me not to worry he would sort it out, and he did, the next day. The car was returned to me washed and in perfect working order. I am so pleased with the service I received, I would confidently recommend 100%
Alison H
my husband and myself were looking for a second family car we would highly recommend this garage as they provided fantastic customer service the garage is a family run business who went the extra mile for us I would not hesitate to use this garage again in the future and can not thank the staff enough

James L
An honest and friendly/professional garage that I would be comfortable going back to again for another car.

Philip M
Couldn't fault any of the staff I came across, excellent quick an easy service. All the people I dealt with couldn't do enough for me And went the extra mile with any questions or requests I had. I would definitely use birkdale cars in the future. Really genuine guys their they leave no stone unturned, so thank you fellas ¿
Peter A
A stress free and friendly car buying experience. Highly recommend.
Clair P
I was a little apprehensive about buying a car so far away (I'm based in Norfolk) but Paul was very patient with me and answered all the many questions I fired at him. He was very friendly, professional and helpful from start to finish. The Mini I purchased is a fantastic car and very competitively priced on a nationwide search, it also comes with a year long warranty which is a real bonus. I definitely wouldn't hesitate to recommend Paul and Birkdale Cars to anyone, especially to anyone who is unsure about taking advantage of the nationwide delivery service offered. I really couldn't be happier about my decision to buy this car!
Claire P
I was a little apprehensive about buying a car so far away (I'm based in Norfolk) but Paul was very patient with me and answered all the many questions I fired at him. He was very friendly, professional and helpful from start to finish. The Mini I purchased is a fantastic car and very competitively priced on a nationwide search, it also comes with a year long warranty which is a real bonus. I definitely wouldn't hesitate to recommend Paul and Birkdale Cars to anyone, especially to anyone who is unsure about taking advantage of the nationwide delivery service offered. I really couldn't be happier about my decision to buy this car!
Claire P
I was a little apprehensive about buying a car so far away (I'm based in Norfolk) but Paul was very patient with me and answered all the many questions I fired at him. He was very friendly, professional and helpful from start to finish. The Mini I purchased is a fantastic car and very competitively priced on a nationwide search, it also comes with a year long warranty which is a real bonus. I definitely wouldn't hesitate to recommend Paul and Birkdale Cars to anyone, especially to anyone who is unsure about taking advantage of the nationwide delivery service offered. I really couldn't be happier about my decision to buy this car!
John G
Paul is a very pleasant person to deal with. He is not pushy but acts in a professional manner at all times. Car buying is normally very stressful but this time it was easy.
Clair H
I bought a Mazda 2 back in April 2017 as my first car. Paul was extremely flexible and accommodating - he allowed me to test drive the car on the same day of inquiry and held the car for two weeks post-purchase as I had holiday commitments. The car was in excellent condition with MOT, HPI check and 3 month warranty. On viewing, there was an issue with the central locking/key which Paul happily and quickly fixed without any further charges. I have had two problems with the car since sale which, unfortunately, have not been covered under the warranty - however I am still very satisfied with my experience with Birkdale Cars Ltd.
John D
I bought a Skoda Superb estate in late May. I was very impressed with the friendly service - not pushy at all, eager to help and totally open about any queries that I had. The whole experience was concluded with minimum fuss and I would not hesitate about using this dealership again.
David K
Paul was polite and professional. He answered all our questions without trying to force a sale. He prepared the car for collection and waited beyond his closing time for us which is service you wouldn't get from a big chain.
Abigail A
After having a terrible experience with three of the big main dealerships - incompetent staff, lack of knowledge, miscorrect information, I was really starting to despair. I had the money to buy a new car, I knew what car I thought I wanted I just wanted to talk to somebody and for someone to actually spend the time discussing with me any queries I had and answer the questions that I had. This proved most difficult at first, one garage didn't even know what model the particular car was I was looking at, let alone what the road tax bracket or mpg were, the others were similarly unhelpful. Finally I happened upon Birkdale cars via Autotrader and I am thrilled I did. Paul was ever so helpful and knowledgable. Not only are his cars very good value for money, he genuinely cares about cars and his customers and it shows in the service (and the goods!). I am very happy that I bought from him. I love my new car!
Chris C
Found Birkdale Cars very friendly and helpful gave clear answers to all my questions and the deal was done and dusted quickly would recommend this company
Keith G
Friendly, honest and straight forward. No pressure, fair and very helpful throughout.
Kurt C
Very friendly, professional and easy to deal with. No pressure salesman patter, the car was well presented and well priced. I was in and out within the hour including trading in my old car, thank you for a pleasant car buying experience, I would definitely come back.
Prof. Keith J
Found my perfect car at a great price. Took away all the hassle and great communication while finding my ideal car. Thank you!
Pamela W
I was recommended to Paul at Birkdale Cars and found him to be polite, knowledgeable but above all trustworthy. I will certainly recommend your service, the car is super, well pleased. Thank You.
Stephen M
Recently bought a car from this company and I have to say, when dealing with the owner Paul, he demonstrated lots of knowledge, was thoroughly professional and not only did I get a really good deal, the whole experience from start to finish was 1st class. I would highly recommend buying a car from Paul / Birkdale Cars.
Zoe T
I had a great experience at this dealership. The dealer, Phil, was friendly and knowledgeable and went the extra mile to make sure he offered a great and convenient service. It was an absolute pleasure to buy from Birkdale Cars Ltd.
Laura F
Paul was very polite, easy to talk to, explained the paperwork side of things well, made the transaction very easy.